Originally focused on government projects, with experience developing tax and household registration systems, Mobisnet Technology (博鈞科技) has transformed into Taiwan’s only developer capable of integrating complete care models, including daycare and home care. In recent years, the company has leveraged its proprietary systems as the “brain” for care robots. How did a Taiwanese-made product reach the global market?

A New Era in Smart Healthcare

Who can provide hospitals with truly practical, flexible solutions that meet clinical needs? Surprisingly, the answer may lie in a software company once focused solely on government tax systems. Mobisnet began by building portals for the National Taxation Bureau, accumulating deep experience in integrating tax, household registration, and land systems—a foundation that enabled its expansion into healthcare and long-term care systems.

The Transformation from Tax Systems to Long-Term Care

Today, Mobisnet has developed ECare, a long-term care system tailored to Taiwan’s practical needs, and is one of the few Taiwanese companies to extend from software development into the hardware R&D and manufacturing of medical robots. Its reach has expanded to Japan, with active deployments across Southeast Asia, Europe, and the U.S.

“We never imagined entering healthcare. The turning point was designing a patient discharge-to-home system for Chiayi County,” recalled Vice General Manager Liao Yong-Hui (廖詠慧). At that time, five major teaching hospitals in Chiayi recorded discharged patients’ care data in the system. This allowed Mobisnet to observe clinical workflows and understand the “three-shift” rhythm of nurses firsthand. “We followed clinical staff through morning and evening shifts to design a system that truly meets clinical needs,” Liao explained.

Subsequently, Mobisnet handled projects for private 300-bed residential care facilities and hospital-affiliated nursing homes, learning the fundamental differences in workflow and requirements between standalone and hospital-affiliated institutions. This experience sparked the development of modular, customizable system designs.

Data Integration Expertise Breaks New Ground

Leveraging its background in tax system integration, Mobisnet designs its long-term care and healthcare systems with meticulous attention to detail. “Many of our functions are designed for future big data applications and cross-system integration,” said Liao.

This “expert system” mindset comes from General Manager Ye Huan-Chang (葉煥昌), who also serves as Technical Director. Ye trained under civil engineering professor CHANG San-cheng (張善政) at National Taiwan University and was a key figure in introducing expert system technology to Taiwan. “This gives our system’s logic and parameterized design a depth that sets us apart from competitors.”

Hospitals have praised Mobisnet’s integration capabilities. “We can connect nursing homes with hospital systems for medication, billing, and self-paid items, ensuring seamless data transfer. When a patient moves from a nursing home to home care, the data synchronizes automatically.”

Mobisnet’s system now supports tens of millions of care records and integrates AI to automatically generate care plans, reducing the documentation burden on nurses.

A Four-in-One System: Taiwan’s “Care as a Service”

“Across Taiwan, we’re the only company to fully integrate residential care, daycare, home care, and home service into one system,” Liao emphasized. This complete system truly enables continuous care.

This represents Mobisnet’s greatest advantage: not only modular system development but rapid customization based on different institutional needs. For example, daycare centers may have significant differences in nursing workflows and assessment criteria due to local clinical culture. Mobisnet’s flexible design fully supports these variations.

These rich care datasets also form the foundation for AI development. “Our AI uses patient data over six months—vital signs, medication, nutrition, disease history—combined with external GPT knowledge to generate care records and recommendations for clinical review,” Liao said. This reduces labor, improves care quality, and enhances medical decision-making efficiency.

When Off-the-Shelf Robots Won’t Suffice, Build Your Own

Mobisnet’s integration of software and hardware began with a global crisis. At the end of 2018, the company represented Israel’s TEMI robots, combining software and hardware. By late 2019, with the COVID-19 pandemic, the robots became critical tools for testing, medication delivery, and teleconsultations.

“Other hardware couldn’t be modified—clients wanted to raise, strengthen, or retrofit it, but it was impossible. So we decided to make our own,” Liao explained. Mobisnet launched independent robot R&D, creating 100% Taiwanese-made robots, designing exteriors, developing modules, using local components, and integrating its care systems.

Currently, Mobisnet offers mobile robot (AMR) chassis modules with 50, 100, and 300 kg capacities. The upper modules can be customized for meal delivery, medication delivery, guidance, or audiovisual health education. They also support AI recognition, voice interaction, autonomous navigation, and elevator control. These robots have been exported to Japan and gained the attention of Toyota’s supply chain.

Mobisnet’s biggest advantages are modularity, customization, API access, reasonable pricing, and cybersecurity reliability. Compared with difficult-to-modify European and American products or security-concerned Chinese products, Mobisnet has a clear positioning and successfully entered markets demanding high-quality solutions.

Beyond Japan, Mobisnet is actively expanding into Southeast Asia, Europe, and the U.S. “We don’t just push into the market. We work with local hospital teams, delivering a complete package of Taiwan-validated systems and robots,” Liao said. Taiwan’s integration of smart care technology and clinical practice positions it as a benchmark for Asian healthcare. “Once hospitals see the results, collaboration naturally follows.”

Grasping the Trend: Becoming Smart Hospital Planners

Facing the future of smart hospitals and home healthcare, Mobisnet has assisted multiple hospitals in planning smart workflows for new facilities, including delivery robots, guidance robots, and surgical instrument transport systems, integrated with EMR systems, medication information, and AI-based early warning.

“Robots are not just tools—they are part of the smart hospital ecosystem. Mobisnet extends beyond products, targeting hospital transformation trends. We help design intelligent layouts for human, material, and equipment flows, which is where true integration value lies,” Liao emphasized.

“We aim to be planners of smart hospitals, not just robot vendors,” she concluded firmly.

Resource: 硬體推手》從稅務到智慧醫院，博鈞100%台製機器人攻全球